HEP CUSTOMER CARE

After-sales

Submit and track refund or return requests from one place.

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MY REQUESTS

After-sales requests

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SUPPORT REQUEST

Start by verifying an order that belongs to your account.

Verify your orderOnly paid, eligible orders can be submitted.

Order number *

Verify this order before submitting.

Describe the issueClear details help the service team respond accurately.

Request type *

Reason *

Product *

Quantity *

Requested refund amount *

Description *Do not include passwords, payment credentials or other sensitive information.

Evidence filesUp to 5 JPG, PNG, WebP or PDF files, maximum 10MB each.